Launch HN: Great Question (YC W21) – Customer research tools for software teams

Hi HN! I’m Ned and along with my co-founder PJ (pjmurraynz) we’re building Great Question ( https://greatquestion.co ) to make it easy to do customer research as part of every sprint or product release. The maxim of Y Combinator is “talk to customers, build something people want” yet relatively few software teams regularly engage in customer research. This was definitely the case for us in our last startup, and even when we sold that business to a place with a well resourced research team we were largely on our own. Without any real tools or processes to do customer research we ended up muddling through, but it was always ad hoc - and often skipped so we could just get a release out the door. Bad news. By talking to lots of customers (meta!) we learned that one of the biggest challenges teams face is in the logistics of research: finding customers to talk to, scheduling calls &

Kind

startup

Status

Shut down

Inventor

nedwin

Ended

2021

Source

hackernews