Launch HN: Thematic (YC S17) Customer Feedback Analysis via NLP
Hi! I’m the CEO of Thematic, http://www.getthematic.com . We analyse customer feedback to tell companies how to increase customer satisfaction and reduce churn. We are one of the handful of companies that got into YC through the Startup School, and (I have to say) the only company that signed YC itself as a customer! I have a PhD in NLP and ML and was consulting when two large media companies came to me with a problem: They collect tons of customer feedback in free text as part of their NPS surveys, but don’t have the time to sift through the responses. This turned out to be common. Most companies collect feedback but, especially in large companies, nobody reads this data, and definitely not people who are in charge of strategy. Customers are screaming what’s wrong and what they want, but nobody is listening. I tried a few open-source packages but found that none worked well. D
Why it failed
Hi! I’m the CEO of Thematic, http://www.getthematic.com . We analyse customer feedback to tell companies how to increase customer satisfaction and reduce churn. We are one of the handful of companies that got into YC through the Startup School, and (I have to say) the o
- Kind
- startup
- Status
- Shut down
- Inventor
- zelandiya
- Ended
- 2017
- Source
- hackernews