Launch HN: Unthread (YC S22) – Customer support, entirely within Slack
Howdy HN! Tom and Jake here from Unthread ( https://unthread.io ). We make it easy for businesses to manage customer experience (CX) end-to-end inside of Slack. We automatically create tickets for new conversations, handle assignments & escalations, triage with other teams, etc — all without leaving Slack. Here’s a quick Loom showing how it works: https://www.loom.com/share/8158371d29c84550863adbd6719bb112 Unthread was born out of a failed B2B SaaS startup that we were running for about 2 years. We found clients preferred sending bug reports and feature requests through Slack instead of email or the Intercom widget embedded in our app. This was great for us - Slack is a tool we were already using every day, it’s quick and easy to respond, and it’s less formal than composing an email. The problem is that chat != ticketing, and we struggled to keep track o
Why it failed
Howdy HN! Tom and Jake here from Unthread ( https://unthread.io ). We make it easy for businesses to manage customer experience (CX) end-to-end inside of Slack. We automatically create tickets for new conversations, handle assignments & escalations, triage with othe
- Kind
- startup
- Status
- Shut down
- Inventor
- bachonk
- Ended
- 2022
- Source
- hackernews