IssueRaiser

[Important, please read] Replies from Aircoookie

Hey there my dear WLED community, lately I must admit that I became a bit overwhelmed with the project. That is not because I wouldn't like coding it any more, that is as awesome as always, but as you probably know, the userbase of WLED has grown about 5 times since a year ago, which I am truly happy about. Naturally, more users means more people who are looking for help and submitting issues, posts and e-mails. I don't like writing this, but I feel like I have to in order to be fair to you. In the last few months, the quality of support I was able to offer each individual has declined dramatically and I reached the point where I feel bad for many, because I wasn't able to reply for days, weeks, or even months. The Github issue section is always at 250, even though there is an admittingly annoying bot that closes older issues automatically. I always have 150 e-mails in my inbox, be it direct, a Github notification, or Discord messages. As I reply to one, another one comes in. I would have wished to stay away from this point, always wanted to be the dev that responds to every single question their community might have, but I need to say that I possibly can't help you anymore. The level of support from me you are used to is easily possible when your project has 100 users, but it becomes humanly impossible once your community grows to 4.000. When you write a message, please do not take it personal if you don't get a response, if yours was the only message, I'd spend two hour

Posted by Aircoookie on Nov 4, 2020, 1:37 PM

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[Important, please read] Replies from Aircoookie

AircoookieNov 4, 2020, 1:37 PM

Hey there my dear WLED community, lately I must admit that I became a bit overwhelmed with the project. That is not because I wouldn't like coding it any more, that is as awesome as always, but as you probably know, the userbase of WLED has grown about 5 times since a year ago, which I am truly happy about. Naturally, more users means more people who are looking for help and submitting issues, posts and e-mails. I don't like writing this, but I feel like I have to in order to be fair to you. In the last few months, the quality of support I was able to offer each individual has declined dramatically and I reached the point where I feel bad for many, because I wasn't able to reply for days, weeks, or even months. The Github issue section is always at 250, even though there is an admittingly annoying bot that closes older issues automatically. I always have 150 e-mails in my inbox, be it direct, a Github notification, or Discord messages. As I reply to one, another one comes in. I would have wished to stay away from this point, always wanted to be the dev that responds to every single question their community might have, but I need to say that I possibly can't help you anymore. The level of support from me you are used to is easily possible when your project has 100 users, but it becomes humanly impossible once your community grows to 4.000. When you write a message, please do not take it personal if you don't get a response, if yours was the only message, I'd spend two hour

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