Biggest problem with payments startups (Square, Stripe) is their unwillingness to scale out their operations (i.e.
Biggest problem with payments startups (Square, Stripe) is their unwillingness to scale out their operations (i.e. call centers, live customer support) proportional to their business. So a lot of it becomes as automated as possible through use of flawed analytics/machine learning and then email-only support, which I agree is unacceptable when you're dealing with potentially large sums of real money as a business owner.
Posted by thewhizkid on May 28, 2015, 6:52 PM
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Biggest problem with payments startups (Square, Stripe) is their unwillingness to scale out their operations (i.e.
Biggest problem with payments startups (Square, Stripe) is their unwillingness to scale out their operations (i.e. call centers, live customer support) proportional to their business. So a lot of it becomes as automated as possible through use of flawed analytics/machine learning and then email-only support, which I agree is unacceptable when you're dealing with potentially large sums of real money as a business owner.
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