IssueRaiser

As bigdubs said, Time Warner Cable is pretty awful and is often the only option in many buildings.

As bigdubs said, Time Warner Cable is pretty awful and is often the only option in many buildings. I run my business mostly from home. My only options are TWC and DSL. No other cable providers serve me. FiOS isn't available. I tried DSL once and it was out for 7 days of my 31 day trial because Verizon accidentally unplugged a connection in my neighborhood box. I have TWC at home but need to have a (very expensive per GB) Verizon hotspot as a backup. TWC goes down a few minutes every day (which will disrupt any long term stuff you need) and goes down for about a full day every month or two. Each time it goes down TWC will claim its something with your internal equipment. Even though the truck is down the street fixing the connection. Multiple TWC level 3 techs have confirmed that our neighborhood, like most, is oversold and they have fairly regular outages. On particularly bad days, TWC will go down and then Verizon's 4G network will go down right after, leaving me stuck at 3G speeds or without a connection and losing a few hours of work. It's been this bad for the 18 years I've lived here and is unlikely to change. Even large office buildings often have exclusive agreements with poor providers. Heck, when I worked in the WTC 15 years ago, you had to use Verizon exclusively and the network was overloaded and severely overpriced compared to any other building. Welcome to the network infrastructure of NYC.

Posted by JohnTHaller on Aug 15, 2014, 7:16 PM

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As bigdubs said, Time Warner Cable is pretty awful and is often the only option in many buildings.

JohnTHallerAug 15, 2014, 7:16 PM

As bigdubs said, Time Warner Cable is pretty awful and is often the only option in many buildings. I run my business mostly from home. My only options are TWC and DSL. No other cable providers serve me. FiOS isn't available. I tried DSL once and it was out for 7 days of my 31 day trial because Verizon accidentally unplugged a connection in my neighborhood box. I have TWC at home but need to have a (very expensive per GB) Verizon hotspot as a backup. TWC goes down a few minutes every day (which will disrupt any long term stuff you need) and goes down for about a full day every month or two. Each time it goes down TWC will claim its something with your internal equipment. Even though the truck is down the street fixing the connection. Multiple TWC level 3 techs have confirmed that our neighborhood, like most, is oversold and they have fairly regular outages. On particularly bad days, TWC will go down and then Verizon's 4G network will go down right after, leaving me stuck at 3G speeds or without a connection and losing a few hours of work. It's been this bad for the 18 years I've lived here and is unlikely to change. Even large office buildings often have exclusive agreements with poor providers. Heck, when I worked in the WTC 15 years ago, you had to use Verizon exclusively and the network was overloaded and severely overpriced compared to any other building. Welcome to the network infrastructure of NYC.

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