IssueRaiser

One easy-to-overlook thing is to frame your relationship with customers in a way that sets you up for collaboration and mutual respect.

One easy-to-overlook thing is to frame your relationship with customers in a way that sets you up for collaboration and mutual respect. Try taking a moment at the beginning of the conversation to say: My goal is to make this solution great for you. So when you give me feedback, I'm going to work with you to find the root cause or unmet need so that the problem stays solved. Volunteering to engage with feedback saves you from needing to defend your pride and reassert your value when the feedback arrives. It also puts others on their best behavior and helps them think harder about useful feedback. And finally, it scopes the conversation to a narrow problem solve, rather than an open ended gripe-and-defend session.

Posted by evrydayhustling on Aug 2, 2022, 1:52 PM

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One easy-to-overlook thing is to frame your relationship with customers in a way that sets you up for collaboration and mutual respect.

evrydayhustlingAug 2, 2022, 1:52 PM

One easy-to-overlook thing is to frame your relationship with customers in a way that sets you up for collaboration and mutual respect. Try taking a moment at the beginning of the conversation to say: My goal is to make this solution great for you. So when you give me feedback, I'm going to work with you to find the root cause or unmet need so that the problem stays solved. Volunteering to engage with feedback saves you from needing to defend your pride and reassert your value when the feedback arrives. It also puts others on their best behavior and helps them think harder about useful feedback. And finally, it scopes the conversation to a narrow problem solve, rather than an open ended gripe-and-defend session.

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