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I live in SF and the few times I used the service I was relatively happy.

I live in SF and the few times I used the service I was relatively happy. I certainly thought the cleaning was done better than Handy, but Handy got them beat in pricing. I also thought their UI was much friendlier than Handy. With Handy there is no way to terminate a recurring cleaning without contacting customer service. In busy places like SF traffic and parking seem to me to be a major hinderance for services like Homejoy. Perhaps if they provided shuttle service of some kind for their cleaners it would solve that problem. Also there is a lot of customization when it comes to cleaning vs Uber for example. With Uber you just go from point A to B, a pretty well defined problem. With cleaning services it's a bit more complicated, do you clean the light switches, door knobs, under the sofa (what if it's a 1 ton sofa?)... I think people have vastly different expectations to what it means to have someone clean your house. Sure, with Uber you care if they driver is not rude, plays your favorite music and doesn't drive like a lunatic, but there isn't a hundred others things that would significantly influence the experience, with Homejoy there is.

Posted by soheil on Jul 17, 2015, 7:05 PM

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I live in SF and the few times I used the service I was relatively happy.

soheilJul 17, 2015, 7:05 PM

I live in SF and the few times I used the service I was relatively happy. I certainly thought the cleaning was done better than Handy, but Handy got them beat in pricing. I also thought their UI was much friendlier than Handy. With Handy there is no way to terminate a recurring cleaning without contacting customer service. In busy places like SF traffic and parking seem to me to be a major hinderance for services like Homejoy. Perhaps if they provided shuttle service of some kind for their cleaners it would solve that problem. Also there is a lot of customization when it comes to cleaning vs Uber for example. With Uber you just go from point A to B, a pretty well defined problem. With cleaning services it's a bit more complicated, do you clean the light switches, door knobs, under the sofa (what if it's a 1 ton sofa?)... I think people have vastly different expectations to what it means to have someone clean your house. Sure, with Uber you care if they driver is not rude, plays your favorite music and doesn't drive like a lunatic, but there isn't a hundred others things that would significantly influence the experience, with Homejoy there is.

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