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> I'm not sure if the fact that they refuse to migrate his emails to a new account is a matter of terrible customer support, technical de...

> I'm not sure if the fact that they refuse to migrate his emails to a new account is a matter of terrible customer support, technical debt, or incompetence. Likely explanation: bounced emails landed in his mailbox, and his access to them is problematic. Migration would mean they have to "clean the data", which as we know can never be done to 100%, plus it is time consuming / expensive. I'm not protecting the company, just pointing out the forces.

Posted by zupa-hu on Jul 4, 2017, 10:46 PM

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> I'm not sure if the fact that they refuse to migrate his emails to a new account is a matter of terrible customer support, technical de...

zupa-huJul 4, 2017, 10:46 PM

> I'm not sure if the fact that they refuse to migrate his emails to a new account is a matter of terrible customer support, technical debt, or incompetence. Likely explanation: bounced emails landed in his mailbox, and his access to them is problematic. Migration would mean they have to "clean the data", which as we know can never be done to 100%, plus it is time consuming / expensive. I'm not protecting the company, just pointing out the forces.

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