You should spend some time watching folks use your site.

You should spend some time watching folks use your site. Sit down with a few friends new to this system, and silently watched them use it for two minutes. Get them to think aloud, and ask questions when they are silent to better understand what they are trying to do and what they expect. When they ask you how to do something, you ask them how they think they should do it. I think you really need to see this for yourself. Users are often consistently blind. When you see 2 out of 3 folks struggling with the same thing, it needs to be changed. -Is the first thing users want to see a search box? -How quickly do users figure out how to use the system for something useful? -How quickly do users figure out why loopy is better than sliced bread? -Do users struggle to find a way to get rid of the welcome message? -Are users able to progressively find the more complex features the more they use the system?

Posted by nzealand on Mar 4, 2015, 8:15 PM

Tags

• reliability (Other)

Related issues

• This is my biggest problem with agents, they constantly defensively code for cases that have no chance of happening and in most cases a p...
• I wish there was something like LEAN for biology.
• The issue is really the extreme difficulty of programming them, especially for anything sequential (rather than combinatorial).
• I probably could have beared with it if it was only limited to programming, but it showing up in creative fields has made me feel all sor...
• I hate that I'm in deep enough to know what you mean.
• The biggest problem with “AI” is that big corps are shoving it down our throats.