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I think of this as the kiosk economy.

I think of this as the kiosk economy. It's like how businesses introduce kiosks even when having a human employee would be more convenient, just for the sake of greater profit. The biggest problem with AI customer service is that a human employee would've let a minor issue slide without escalating it. But a chatbot often inflames the situation, and by the time the customer reaches a human agent, they're already furious. Most people aren't rational or logical. Non verbal feedback, like acknowledging someone's anger and showing empathy, is incredibly important.

Posted by jdw64 on Aug 10, 2026, 4:32 PM

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I think of this as the kiosk economy.

jdw64Aug 10, 2026, 4:32 PM

I think of this as the kiosk economy. It's like how businesses introduce kiosks even when having a human employee would be more convenient, just for the sake of greater profit. The biggest problem with AI customer service is that a human employee would've let a minor issue slide without escalating it. But a chatbot often inflames the situation, and by the time the customer reaches a human agent, they're already furious. Most people aren't rational or logical. Non verbal feedback, like acknowledging someone's anger and showing empathy, is incredibly important.

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