Revolut upgraded my account as a "promotion," without my permission, then started charging me for the premium account.

Revolut upgraded my account as a "promotion," without my permission, then started charging me for the premium account. When I contacted them to get my account downgraded to the free tier they told me I would have to close my account and open a new one. That took several days of email back-and-forth. Revolut wants the profits and prestige of a real bank but like so many tech "disruptors" they play fast and loose, have a slick web site and app and "cool" customized cards, but operate outside of banking regulations. The terrible customer support alone should scare people away, but you don't discover that until you need it.

Posted by gregjor on Jul 18, 2023, 10:29 AM

Tags

• support (FinTech)

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