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Names and addresses are extremely difficult to verify as spelling, abbreviations, etc.

Names and addresses are extremely difficult to verify as spelling, abbreviations, etc. can all come into play. With that said, about 3 months ago I was having problems reloading my Starbucks card with my credit card. The charges would go through on my credit card, the balance wasn't updating on my Starbucks card, and Starbucks system got stuck in a loop somewhere and kept taking money out off my card until I called my bank to get them to stop approving the charges altogether. Long story short, I called Starbucks and after about an hour the poor girl on the phone told me they had implemented increased fraud protections that compared the name on your Starbucks card to the name on your credit card. Because my credit card used my full name and my Starbucks card didn't the balance wasn't getting transferred over and was getting stuck in a loop somewhere. Not sure how they were doing the name verification or if they were just doing a simple compare in house, but needless to say was a little frustrating.

Posted by jeffmould on Jun 18, 2015, 3:47 PM

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ux (FinTech)

Names and addresses are extremely difficult to verify as spelling, abbreviations, etc.

jeffmouldJun 18, 2015, 3:47 PM

Names and addresses are extremely difficult to verify as spelling, abbreviations, etc. can all come into play. With that said, about 3 months ago I was having problems reloading my Starbucks card with my credit card. The charges would go through on my credit card, the balance wasn't updating on my Starbucks card, and Starbucks system got stuck in a loop somewhere and kept taking money out off my card until I called my bank to get them to stop approving the charges altogether. Long story short, I called Starbucks and after about an hour the poor girl on the phone told me they had implemented increased fraud protections that compared the name on your Starbucks card to the name on your credit card. Because my credit card used my full name and my Starbucks card didn't the balance wasn't getting transferred over and was getting stuck in a loop somewhere. Not sure how they were doing the name verification or if they were just doing a simple compare in house, but needless to say was a little frustrating.

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