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My question is, what do you tell customers that demand responses Friday through Sunday?

My question is, what do you tell customers that demand responses Friday through Sunday? I mean if something breaks I am sure people come in/do remote work, so that's not the cases I am talking about. I assume this only works for companies that have non-critical or fully automated products where users don't have any person to person interaction built in anywhere. I ask because I would love to implement something like this, but we get requests for service or user questions every day - and a three day turn around time on a user issue is terrible customer support - especially if they have other work riding on it. I realize treehouse is different in this respect. It seems like the more employee focused you are the less responsive to customers you can be.

Posted by AndrewKemendo on Feb 7, 2015, 4:40 PM

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My question is, what do you tell customers that demand responses Friday through Sunday?

AndrewKemendoFeb 7, 2015, 4:40 PM

My question is, what do you tell customers that demand responses Friday through Sunday? I mean if something breaks I am sure people come in/do remote work, so that's not the cases I am talking about. I assume this only works for companies that have non-critical or fully automated products where users don't have any person to person interaction built in anywhere. I ask because I would love to implement something like this, but we get requests for service or user questions every day - and a three day turn around time on a user issue is terrible customer support - especially if they have other work riding on it. I realize treehouse is different in this respect. It seems like the more employee focused you are the less responsive to customers you can be.

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