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Why is Google know for its terrible customer support?

Why is Google know for its terrible customer support? I have had great experiences with their support analysts in the past, specially concerning Nexus/Pixel devices and Google admin accounts. I never had to wait more than a few minutes to talk to someone and they are always polite and tried to help as much as they can, but this is all anecdotal. Could you give me examples of their poor customer support? I know that they are not so great with developers who publish stuff on Play Store and the likes, but never heard of them being bad with paying customers.

Posted by fesoliveira on Nov 1, 2019, 5:30 PM

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Why is Google know for its terrible customer support?

fesoliveiraNov 1, 2019, 5:30 PM

Why is Google know for its terrible customer support? I have had great experiences with their support analysts in the past, specially concerning Nexus/Pixel devices and Google admin accounts. I never had to wait more than a few minutes to talk to someone and they are always polite and tried to help as much as they can, but this is all anecdotal. Could you give me examples of their poor customer support? I know that they are not so great with developers who publish stuff on Play Store and the likes, but never heard of them being bad with paying customers.

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