"Reply" action in UI unclear
When a new ticket appears, it has these options directly under the message: > Auf intern setzen / antworten / abspalten The text field below, where you can enter a reply (Prefilled with "Antwort eingeben oder Dateien wählen") does *not* create a response to the customer, it just creates a "note". Beside me at the first time, *anyone* I've showed this typed his response in this field, assuming that the customer gets the reply to the ticket. I think this is a potential trap for the agents and should be more clear in the UI: - either leave the text field away and just leave actions below the message like "Auf intern setzen / antworten / kommentieren / abspalten" - or make the "antworten" form the default and "kommentieren" (or "Notiz hinzufüggen") the option.
Posted by jacotec on Nov 7, 2016, 2:27 PM
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Raise real-world problems, find people facing the same issue, and discuss solutions.4,500 issues0 comments
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To be fair, Inform7 can't succeed, generally, because there is no market for the kind of games that you create with Inform7.
> The notion that somehow LR reliability is misunderstood by Consumer Reports, JD Power, Car & Driver, Automobile etc.
Custom trigger IDs are not displayed in the new 2026.10 trigger selector
I hate that too, but I think it’s more the ux than the concept of a default.
> The biggest problem with UX developers is they know better than you AND force you into their paradigm.
"Focus follows mouse" is what I use to keep the file manager from popping up when click-dragging files.
The biggest problem with this is if the target URL doesn't load but also doesn't quickly error out, like e.g.
Google wants to build up a private web here.
"Reply" action in UI unclear
When a new ticket appears, it has these options directly under the message: > Auf intern setzen / antworten / abspalten The text field below, where you can enter a reply (Prefilled with "Antwort eingeben oder Dateien wählen") does *not* create a response to the customer, it just creates a "note". Beside me at the first time, *anyone* I've showed this typed his response in this field, assuming that the customer gets the reply to the ticket. I think this is a potential trap for the agents and should be more clear in the UI: - either leave the text field away and just leave actions below the message like "Auf intern setzen / antworten / kommentieren / abspalten" - or make the "antworten" form the default and "kommentieren" (or "Notiz hinzufüggen") the option.
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