[BUG] Phone verification

### Preflight Checklist - [x] I have searched [existing issues](https://github.com/anthropics/claude-code/issues?q=is%3Aissue%20state%3Aopen%20label%3Abug) and this hasn't been reported yet - [x] This is a single bug report (please file separate reports for different bugs) - [x] I am using the latest version of Claude Code ### What's Wrong? This is a problem with Claude general auth — not claude code in specific. But I couldn't find any way to submit a ticket or bug report about your auth. I launched a Claude Cowork Plugin that is bringing many new users to Claude. Many of them have problems signing up to a new account, they get stuck on phone verification step. I tried to create a new account to see what the problem was. I go the error: > Unable to send verification code to this number. Try a different number or try again later. Which is a useless error message. I think the problem was that I was reusing a phone number that I had set up on another account. But, the error should say that. I imagine users create an account, then forget about it and then try to create another account with another email and get stuck. Anyway, I then tried to change the number and I was blocked. Another useless error message saying to try again later — after 1 hour I was still stuck. This problem has been happening for years. See this reddit thread: https://www.reddit.com/r/ClaudeAI/comments/1rrm52s/phone_number_error_when_signing_up/ There is no way for users to report it so no one fi

Posted by jpiabrantes on Mar 14, 2026, 2:58 AM

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• github (Software)

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