I wasn't so annoyed that the flight got delayed and I got stranded in the wrong city, it was the way they handled it.

I wasn't so annoyed that the flight got delayed and I got stranded in the wrong city, it was the way they handled it. United's response was: 1. Do nothing. You're stuck here. We'll get you on the next flight. Oh, the next available flight isn't for over a week. Sorry. No, we can't pay for your rental car. 2. Upon renting my own car, and writing to customer service to complain I got a $125 voucher for United. Great. Not enough to buy an entire ticket, so it just ensures I'll have to continue giving money to this airline that failed to deliver what I gave them money for in the first place. 3. After several weeks of emails back-and-forth with customer service finally a manager agrees to issue a reimbursement for the rental car as a one-time exception to their policy of never doing that. (but not the $7 worth of gas. I guess they just have to draw a line somewhere? Oh, and they also rescinded the voucher. No big deal since I'm not too keen to fly with them again anyway) So, yeah. Sometimes shit goes wrong when you travel. Everybody knows that. How airlines act to fix it makes all the difference. If you hamstring all your customer service reps so they can't actually solve someone's problem, it makes something that's already annoying way more frustrating.

Posted by imgabe on Jul 8, 2015, 5:54 PM

Tags

• support (Software)

Related issues

• Add 65536 size support for maps
• TypeScript 7.1 Iteration Plan
• nvim-treeconfig: upstream nvim-treesitter
• Add the "action" and "method" attributes to <button>
• [FEATURE] Support multiple Connector accounts (same connector, different accounts) in Claude and Claude Code on the web (claude.ai/code)
• > We were imposed GitHub for so many exercises!